We report our best practices for conducting moderated remote usability tests. Like a step-by-step tutorial, we want to enable you to manage your own remote usability test. We evaluated the tutorial internally and other team members could reproduce a remote usability test with almost no transfer costs.
Usability tests in an agile world
Some months ago, we had the idea to develop a virtual UX lab that supports us in collecting user feedback on the fly as early as possible. First, we thought about a tool for unmoderated usability tests. Unfortunately, there was no tool that met our requirements. Most tools that do a great job (e.g., http://www.usabilitytools.com) are cloud-based solutions and require public access to the prototype. This is a no-go for our industrial clients that try to get a competitive advantage with the software we develop for them.
[This is the english translation of the german article Wireframe-Tools]
Motivation: Reaching UI agility
One of the main goals of agile development is to improve the reaction to changes. Changing UI is expensive in term of time and resources. Indeed, UI changes do not only impact the UI layer, but may also require not planned features and architectural changes. To avoid too late changes, we propose, to our customers, prototypes of applications, tangible regarding interactions and UI design. Those prototypes are developed early in the development process, and so open discussion about the final UI.