We report our best practices for conducting moderated remote usability tests. Like a step-by-step tutorial, we want to enable you to manage your own remote usability test. We evaluated the tutorial internally and other team members could reproduce a remote usability test with almost no transfer costs.
Usability tests in an agile world
Some months ago, we had the idea to develop a virtual UX lab that supports us in collecting user feedback on the fly as early as possible. First, we thought about a tool for unmoderated usability tests. Unfortunately, there was no tool that met our requirements. Most tools that do a great job (e.g., http://www.usabilitytools.com) are cloud-based solutions and require public access to the prototype. This is a no-go for our industrial clients that try to get a competitive advantage with the software we develop for them.
LimeSurvey is a powerful tool that helps us to deliver questionnaires for User Experience evaluations or the survey for our annual akquinet Technology Radar. However, we were unhappy with the structure and styling of the survey, especially with the missing responsiveness for different screen sizes. LimeSurvey’s default templates build on a table layout and jQuery UI. Recently, we used the CSS framework Foundation and liked its fluid grid and the easy customization compared to Bootstrap. That is why, we chose Foundation to transform the template’s table structure into a responsive grid. For a detailed comparison of Bootstrap and Foundation that can help to make a choice based on the project’s requirements, see Gagan Naidu’s comparison of Bootstrap 3 vs Foundation 5. Continue reading